SAP Knowledge Base Article - Public

3532314 - "The PDF file could not be loaded" error appear when trying to upload a file - Onboarding

Symptom

In the Maintain Onboarding and Offboarding Document Templates, the PDF form could not be viewed due to the following error:

"The PDF file could not be loaded."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Navigate to Maintain Onboarding and Offboarding Document Templates.
  2. Attempt to upload or view the PDF form.

Cause

Cache

Resolution

  1. Clear the browser cache
  2. Go to Admin Center
  3. Search for OData API Metadata Refresh and Export
  4. Click on Refresh Metadata Cache
  5. Test the scenario again in an ingognito window

Keywords

Onboarding, PDF, Loading, Issue, cache, obx, refresh, odata, metadata , KBA , LOD-SF-OBX-DM , Document Management , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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