SAP Knowledge Base Article - Public

3532342 - Blank Entitlement Amount showing in Benefit Employee Claim

Symptom

The entitlement amount for benefit requests is not displayed in the workflow page and in the Manage Data > Benefit Employee Claim object.

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HCM Suite 

Reproducing the Issue

  1. Employee submit a claim request
  2. When checking the pending claim we can see the entitlement amount value 
  3. After the workflow is approved the entitlement amount appears blank on both the workflow page and in Manage Data 

Resolution

Our engineering team confirmed that this is currently the system design. 

If you would like to have this possibility in the system you can open an enhancement request following the article 2090228. This way our Product Management team can consider it for future updates. 

Keywords

SAP SuccessFactors, Employee Central, Global Benefits, Entitlement Amount, Blank, Workflow Page, Manage Data, Benefit Requests, ECT-23404, empty, zero, null, no value , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions