SAP Knowledge Base Article - Public

3532376 - Application error while submitting ROOE Rehire Data Review with Dependent Information - Onboarding

Symptom

An application error occurs when submitting the Rehire Data Review step (Rehire with Old Employment) that includes Dependent Information.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Start the Rehire Verification process for a Rehire with Old Employment.
  2. Enter the required details, including Dependent Information.
  3. Submit
  4. Result: An application error occurs.

Cause

  • The Check Tool fix (EmptyOrDuplicatePersonUUID) for resolving duplicate personUUIDs was run, after which a unique constraint was added to the PER_PERSON table that did not previously exist.
  • This issue is specific only to the second rehire check and occurs only for Rehire with Old Employment.

@SAP Support: Please refer to the Internal Memo for the back-end log(s).

Resolution

Our Engineering team has already fixed the issue, and the patch has been released to all environments across all datacenters.

Previous Workaround:

  1. Remove the Dependent Information added for the rehire user during the Rehire Data Review step before submitting.
  2. Add the information back at a later stage.

Keywords

onboarding, rehire, dependent, information, old, employment, data, review, application, error, unique, constraint, second, rehire, check , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Onboarding all versions