Symptom
An application error occurs when submitting the Rehire Data Review step (Rehire with Old Employment) that includes Dependent Information.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Start the Rehire Verification process for a Rehire with Old Employment.
- Enter the required details, including Dependent Information.
- Submit
- Result: An application error occurs.
Cause
- The Check Tool fix (EmptyOrDuplicatePersonUUID) for resolving duplicate personUUIDs was run, after which a unique constraint was added to the PER_PERSON table that did not previously exist.
- This issue is specific only to the second rehire check and occurs only for Rehire with Old Employment.
@SAP Support: Please refer to the Internal Memo for the back-end log(s).
Resolution
Our Engineering team has already fixed the issue, and the patch has been released to all environments across all datacenters.
Previous Workaround:
- Remove the Dependent Information added for the rehire user during the Rehire Data Review step before submitting.
- Add the information back at a later stage.
Keywords
onboarding, rehire, dependent, information, old, employment, data, review, application, error, unique, constraint, second, rehire, check , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public