SAP Knowledge Base Article - Public

3532379 - Error: Looks like something went wrong when user checks full profile - 2H2024

Symptom

When user checks full profile, shows error message:

  • Looks like something went wrong
  • Please try again. If the issue persists, contact your system administrator.
  • Record for entity WorkProfile with key WorkProfile/id=*** does not exist. Please check the key value. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

1. Navigate to Admin Center - Employee Files, and see the error message:

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Cause

Permission issue.

Resolution

To access full profile, employees needs to have the following permissions:

  1. User Permissions ->  General User Permission -> User Search permission, for the specified target population.
  2. User Permissions  -> General User Permission -> Live Profile Access permission

Refer documentations:

See Also

Keywords

KI2411, INC9849620, RBP, latest people profile, Error Code: NotFound, Looks like something went wrong, Please try again. If the issue persists, contact your system administrator, Record for entity WorkProfile with key WorkProfile/id=*** does not exist. Please check the key value.     
   
  , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , LOD-SF-EP-PPP , People Profile - Preview , LOD-SF-EP-SPP , People Profile - Spotlight , Problem

Product

SAP SuccessFactors Employee Central 2411

Attachments

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