SAP Knowledge Base Article - Public

3532398 - Error message "Action SET_FULFILMENT_STATUS not possible; action is disabled" via CustomerOrderReplicationIn

Symptom

Error message "Action SET_FULFILMENT_STATUS not possible; action is disabled" via CustomerOrderReplicationIn. 

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Check Web Service Message Monitoring;
  2. Check message failed with error message "Action SET_FULFILMENT_STATUS not possible; action is disabled" via CustomerOrderReplicationIn.

Cause

You are sending <ProcessingTypeCode>ZXXX</ProcessingTypeCode> under item of sales order, however, the item type can be determined. For an item without item type, no status schema is assigned and hence no status can be set.

Resolution

Make sure that:

a) The item type from payload for Sales Orders have been maintained in C4C from path: Business Overview > Overview> Activity: Sales Order > Item Types;

b) The item type from payload is mapped in C4C from path: Code List Mapping for Integration with External Applications and Solutions > BusinessTransactionDocumentItemProcessingTypeCode.

Keywords

KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem

Product

SAP Cloud for Customer core applications all versions