Symptom
Error message "Action SET_FULFILMENT_STATUS not possible; action is disabled" via CustomerOrderReplicationIn.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Check Web Service Message Monitoring;
- Check message failed with error message "Action SET_FULFILMENT_STATUS not possible; action is disabled" via CustomerOrderReplicationIn.
Cause
You are sending <ProcessingTypeCode>ZXXX</ProcessingTypeCode> under item of sales order, however, the item type can be determined. For an item without item type, no status schema is assigned and hence no status can be set.
Resolution
Make sure that:
a) The item type from payload for Sales Orders have been maintained in C4C from path: Business Overview > Overview> Activity: Sales Order > Item Types;
b) The item type from payload is mapped in C4C from path: Code List Mapping for Integration with External Applications and Solutions > BusinessTransactionDocumentItemProcessingTypeCode.
Keywords
KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , Problem