3532489 - Learning Reminder Notifications in SAP SuccessFactors Learning

• This article summarizes information on how to send Learning Reminder Notifications to users, either automatically or manually, in SAP SuccessFactors Learning.
• What Automatic Process (APM) can be used and the email notification template involved.

SAP SuccessFactors Learning

• Sending Email Reminder for Expiring/Overdue Items with a due date
  
  Learning Admin can schedule APM Learning Expiration Email Notification to create an automatic reminder for users when they need to take action on their course assignments so that SAP SuccessFactors Learning prompts them to complete their assignments when they near their due date.
  Separate email template can be used for Expiring Items and Overdue Items. The notification is based on email template ApmTrainingExpiration or ApmTrainingOverdue.
  More details can be found in Creating Prompt for Users to Complete Courses That Are Near the Due Date

• Sending Regular Email Reminder for Pending Required or Non-Required Item Assignments (with or without due date)
  
  Starting from 2H 2024 release, Learning Admin can set up the Learning Reminder Email Notification automatic process to periodically send email reminders to the recipients, informing about learners' pending required and non-required assignments. The notification is based on template ApmLearningReminder.
  Details can be found in Sending Email Reminders for Pending Item Assignments
  
  Pending program assignments can be included in this Reminder. The notifications include both required and non-required programs that are assigned without specified due dates for completion. Additional configuration is needed at Program > Settings > Email Notification page and ApmLearningReminder template should be modified to include Programs.
  Detailed instructions see Sending Email Reminders for Pending Program Assignments

• Sending Ad Hoc Email Reminder to Direct Reports
  
  Starting from 2H 2024 release, Managers can send ad hoc overdue training reminders to your team from the Learning Home Page, and the Team View Page. The notification is based on email template IlxTrainingOverdue.
  More details can found in  Overdue Training Reminder Enhancements

• Note:  Managers can send a To Do Task Reminder from Home page > For You Today > My Team tile. This notification is not controlled by LMS. For more details, please refer to documents below:
  • 2089551 Remind a team member to complete pending tasks (Nudge Feature) in SAP SuccessFactors
  • 2502972 How to Edit the Nudge Email Notification - To-Do Task Reminder

Template ID to Trigger to Receiver Map

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