Symptom
- The "Evaluate Eligibility Based on Benefit Master Data Change" job is not picking up inactive retirees properly.
- The issue occurs when trying to update the enrollment record for a specific benefit for a retiree.
- The job does not pick up any records according to the Execution Manager, even when a new timeslice for a rate change is saved and the job is run for the benefit and user.
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Environment
- SAP SuccessFactors Employee Central
- Global Benefits Functionality
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions
Keywords
Evaluate Eligibility, Benefit Master Data Change, job, inactive retirees, enrollment record, Execution Manager, rate chart, time slice. , KBA , LOD-SF-EC-GBF , Global Benefits , Problem
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