3532565 - User not visible/available in groupware settings (Server Side Outlook Integration)

User is not visible in profile, users, provisioning even if tenant in provisioned with respect to Outlook Integration.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP Cloud for Customer Server Side Integration

1. Login to the System.
2. Go to E-mail Integration work center.
3. Go to groupware settings.
4. Go to Users.
5. Search the user by username, email Id, user ID.
6. Notice that the user is not visible.

The user is not counted.

1. Navigate to administrator work center.
2. Click on business users.
3. Search the user who is not visible.
4. You will see the option counted user is not checked.
   
   
5. Check box the counted user.
6. Refresh the system the Username will be visible/available in the groupware settings under user/profile/provisioning.

2526286 - How to Check If a Tenant is Provisioned for Server Side Outlook Integration and Test Its Functionality

2807342 - Client Side Outlook Add In For Mac Is Not Available

User, not available, not visible, groupware, profile, server side Integration , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem