3532566 - How to Clear Outlook Cache With Respect to Email Integration In C4C

The recent changes made in the E-mail Integration workcenter is not visible or not getting applied. The outcome is the same.

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Step 1: Clear Add-In local storage

1. Open SSI in your MS Outlook, right-click on the Add-In area and select Inspect in the contextual menu to open the DevTools window

• If nothing happens when you right-click on the Add-In area, alternatively, you can use Microsoft Edge DevTools Preview. Get it in Microsoft Store and refer to this article to learn how to use it
• If none of the above options work, most likely the Add-In runs on Internet Explorer, so you need to use IEChooser. To launch IEChooser:
  • Open File Explorer, copy the path C:\Windows\System32\F12\IEChooser.exe, paste it to the address field in the File Explorer window, and press Enter on the keyboard. Then proceed with steps as with Microsoft Edge DevTools

2. In the opened DevTools window, go to the Application tab

3. On the left-hand Storage pane, expand Local Storage and select the option that appeared below

4. Click the ⊘ Clear All button to clear the Add-In local storage

 5. Close the outlook and open again. Perform the steps the changes should be visible.

Step 2: Clear the MS Office cache

Sometimes changes to Add-In commands, such as the icon for a ribbon button or the text of a menu item, do not seem to take effect. Clear the MS Office cache of the old versions. Delete the content of folder %LocalAppData%\Microsoft\Office\15.0\WEF (for MS Office 2016, it would be 16.0) and restart MS Outlook.

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