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3532684 - Delay in SF groups refresh for Onboardee users sync to IAS through the standard IPS job sync

Symptom

Customer is not using real-time sync for onboardees, they have the standard IPS job running every x minutes to employee and onboardee. Additionally, the onboardee is being added to a Permission group that will add the user to an IAS group. The onboarding process initiates and then the IPS job is running, the SCIM API is not retrieving data on time regarding the initiated onboarding process. For example, the initiation process ended at 11:27 and the job runs at 11:30 then it does not bring every data to IAS. However, if the initiation process ends at 11:15 and the job runs at 11:30 then the API does bring every data to IAS.


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Environment

  • SAP SuccessFactors HXM Suite
  • SAP Identity Authentication Service
  • SAP Identity Provisioning Service

Product

SAP Cloud Identity Services all versions

Keywords

SF, permission groups, IPS sync, read, resync, onboardee, onboarding, IAS groups, email templates, real time, sync , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , BC-IAM-IPS , Identity Provisioning Service (IPS) , LOD-SF-OBX-IAS , IAS User Authentication , How To

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