Symptom
- When searching for external users in the Global Header, only the name and status (as Inactive) are displayed.
- No additional data is visible for these users.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Access the Global Header.
- Search for an external user.
- Observe that only the name and status (as Inactive) are displayed.
Cause
The system does not have the latest People Profile enabled, which is a prerequisite for displaying additional data for external users in the Global Header.
Resolution
- Navigate to the Company Logo & Settings.
- Enable the latest People Profile.
- Enable Full Profile for the latest People Profile.
See Also
Refer to the following resources for additional information:
Keywords
Global Header, external users, data not displayed, Inactive status, SAP SuccessFactors Onboarding, latest People Profile, Full Profile, system settings, search. , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem
Product
SAP SuccessFactors Onboarding 2411