SAP Knowledge Base Article - Public

3532697 - External Users in Global Header Search - SAP SuccessFactors Onboarding

Symptom

  • When searching for external users in the Global Header, only the name and status (as Inactive) are displayed.
  • No additional data is visible for these users.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Access the Global Header.
  2. Search for an external user.
  3. Observe that only the name and status (as Inactive) are displayed.

Cause

The system does not have the latest People Profile enabled, which is a prerequisite for displaying additional data for external users in the Global Header.

Resolution

  1. Navigate to the Company Logo & Settings.
  2. Enable the latest People Profile.
  3. Enable Full Profile for the latest People Profile.

See Also

Refer to the following resources for additional information:

Keywords

Global Header, external users, data not displayed, Inactive status, SAP SuccessFactors Onboarding, latest People Profile, Full Profile, system settings, search. , KBA , LOD-SF-OBX-HP , Home Page for Onboarding 2.0/ Tiles , Problem

Product

SAP SuccessFactors Onboarding 2411