SAP Knowledge Base Article - Preview

3532728 - Error message: "Could not retrieve available licenses" - Tricentis

Symptom

  • After activating On Premises licenses, Tricentis Tosca Commander 10.2 or 10.3 displays the following error message:
    "Could not retrieve available licenses"
  • For this error to happen, the Tosca user has activated the "Activation ID" of the "Baseline Cloudrights" feature on his Tosca License Server, which is listed in the "License Overview" for cloud licenses and is solely for technical purposes. It doesn't matter if the "Activation ID" of the "Baseline Cloudrights" feature was used before or after entering the correct "Activation ID" of the provided "On Premise" license. In both cases, the error message will appear while Tosca Commander will work as expected.
    Side note: The "Baseline Cloudrights" feature will be removed in an upcoming redesign of our Support Portal


Read more...

Environment

  • Tricentis Tosca Commander 10.2 or 10.3 
  • SAP Enterprise Continuous Testing by Tricentis

Keywords

TOSCA, activation, license server baseline, cloudrigts, remove redesign, amount , KBA , XX-PART-TRI-ECT , SAP Enterprise Continuous Testing by Tricentis , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.