3532730 - Unable to Close Service Confirmation Due to Exceeded Inventory Quantity at Logistical Area

The following warning arises when attempting to close a service confirmation; "Release not possible; quantity exceeds inventory quantity at area ABC".

Where ABC is the logistics area from which the spare parts/services were sourced.

SAP Business ByDesign

1. Go to work center: Field Service and Repair.
2. Select view: Service Confirmations.
3. Search All Confirmations for the desired service confirmation.
4. Select the confirmation then Edit.
5. Release (With/Without Service Completion).

The following warning is prompted, preventing the service confirmations' completion: "Release not possible; quantity exceeds inventory quantity at area ABC".

The issue arises because all the line items in this service confirmation have already been confirmed via a duplicate service confirmation with all the same items and has the status 'Finished'.

1. Navigate to work center: Field Service.
2. Select view: Service Confirmations.
3. Search All Confirmations for the relevant confirmation which remains 'In Process'.
4. Edit, View All.
5. Go to the Spare Parts and Services tab.
6. For all the line items contained in the 'Finished' duplicate service confirmation, maintain a Reason for Rejection for each one.

Following this the service confirmation should be successfully completed, then subsequently its associated service order.

Service Order, Service Confirmation, Inventory Quantity, Error Message, Line Items, Reason for Rejection, Complete Execution , KBA , SRD-CRM-SEO , Service Orders , Problem