Symptom
You added a custom field as a column in the case work list, however, you notice that it is not possible to edit the custom field value directly in the column as it is possible for other standard fields, for example priority.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Edit, Editing, Custom, Custom Field, Extension Field, Extension, Field, Case, Case Work List, Case List, Case OWL, OWL, Column, Column Field, Value, Edit Value, SAP Service Cloud Version 2, Version 2, V2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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