Symptom
- The Recommended Links task sends multiple emails for each link to the external user.
- Expectation: There should only be one (1) email for all the tasks.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Onboarding is initiated
- Onboarding tasks are created (all at the same time)
- Hiring Manager fulfills task "Recommend links" task
- Choose all recommended links at the same time
- Then click on Submit
- Onboardee gets a separate e-mail for every single link that is shared
Cause
Known issue, not resolved yet, enhancement in progress.
Resolution
The engineering team has enhancement opened, in the progress.
Resolution not planned for 2505 as of now, TBC.
Keywords
Recommended Link, recommended links onboarding task, Recommended Links Email Template, Recommended Link Notification, KI2211, KI2305 , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem
Product
SAP SuccessFactors Onboarding 2405