SAP Knowledge Base Article - Public

3532800 - [Onboarding] Multiple Emails sent for Recommended Links Task when multiple links are sent to the external user

Symptom

  • The Recommended Links task sends multiple emails for each link to the external user.
  • Expectation: There should only be one (1) email for all the tasks.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

    1. Onboarding is initiated
    2. Onboarding tasks are created (all at the same time)
    3. Hiring Manager fulfills task "Recommend links" task
      1. Choose all recommended links at the same time
      2. Then click on Submit
    4. Onboardee gets a separate e-mail for every single link that is shared

    Cause

    Known issue, not resolved yet, enhancement in progress.

    Resolution

    The engineering team has enhancement opened, in the progress.

    Resolution not planned for 2505 as of now, TBC.

    Keywords

    Recommended Link, recommended links onboarding task, Recommended Links Email Template, Recommended Link Notification, KI2211, KI2305 , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

    Product

    SAP SuccessFactors Onboarding 2405