3532843 - Authentication Service not Running - Tricentis

• Resolve Tosca Server's Authentication service stoppage by identifying and addressing Port 5000 conflicts. 

• In some instances, users may encounter an issue where the Authentication service in a Tosca server installation shows as stopped, despite attempts to restart the service. This article provides a comprehensive guide on troubleshooting and resolving this problem.Upon investigating the Authentication service logs, users may encounter the following error message:
  {"Timestamp":"2023-12-08T15:44:38.8507189+11:00","Level":"Error","MessageTemplate":"The TokenSignCertificate couldn't be found.{newline}Using temporary signing credentials...{newline}All requests with origin other than 'localhost' will be blocked!","Properties":{"newline":"\r\n","SourceContext":"Tricentis.Authentication.Startup"}}

• Investigation and Identifying the Cause:
  The error message suggests that the TokenSignCertificate couldn't be found, leading to the use of temporary signing credentials. Further investigation reveals that Port 5000, essential for the Authentication service, is already occupied by another service, resulting in the service failure. 

SAP Enterprise Continuous Testing by Tricentis

TOSCA, 5000, Usage, CMD, PID, authentication, service , KBA , XX-PART-TRI-ECT , SAP Enterprise Continuous Testing by Tricentis , Problem