SAP Knowledge Base Article - Public

3532845 - Spellcheck when writing Interaction on Tickets

Symptom

How does the C4C spelling check works when composing Interactions in Tickets?

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Open Service Work Center
  2. Open any Ticket
  3. Go to Interactions tab
  4. Click on New (to open the editor)
  5. Start typing
  6. The spelling check will happen depending on the language

Cause

The spell check performed in C4C depends on the browser, so if you see words being underlined in red that were not supposed to, the correct spelling check will need to be maintained in the settings of the browser.

Resolution

If a change in the dictionary or language is desired, it will need to be done via the browser settings.

See Also

KBA 2921555 - The Spelling Check is not Working in Ticket's Interaction

Keywords

Spell check, Language, Ticket, Email, C4C, Browser Settings, Dictionary, Service Work Center, Interactions Tab, spelling , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions