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SAP Knowledge Base Article - PreviewSymptom
You are creating an interaction log and you would like to pin an entity, for example a case, as a linked item in the interaction.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Pin, Interaction, Log, Interaction Log, Pinned, Entity, Entities, Linked Items, Items, Link, Linked, Agent Desktop, Customer Hub, How To, V2, Service Cloud Version 2, SAP Service Cloud Version 2, Version 2, , KBA , CEC-CRM-AD , Agent desktop - live channels , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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