Symptom
There is no address, longitude or latitude shown for clock-in/-out entries created via mobile device.
Environment
- SAP SuccessFactors Time Tracking
- SAP SuccessFactors Time Tracking - Clock In Clock Out
Reproducing the Issue
Record clock-in or clock-out via mobile device.
Cause
You can capture the location of only those employees who are added to Clock In Clock Out Group with the Location Capture feature enabled. You can capture the location only when the time events are created using a mobile device.
The location capture is optional (not mandatory) at the mobile client side. The clock-in/-out is captured even if the location is not available.
If the configuration is correct, the missing locations for some time events can be due to:
Cause 1. The user has changed the location access permissions for the application.
Cause 2. The user is at a location (e.g. basement) where the GPS coordinates are not available.
Resolution
For cause 1. The user should change the location access permissions for the application.
See Also
Recording Time Events Using Web and Mobile
Creating Clock In Clock Out Groups
KBA 3350347 - Mobile device longitude and latitude capture feature in Clock in Clock Out
Keywords
KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , Problem