SAP Knowledge Base Article - Public

3533018 - Unable to Log In to SAP SuccessFactors via Single Sign-On (SSO) - Error Message: ???COMMON_Error_Label???

Symptom

  • An error occurs when attempting to log in to the SAP SuccessFactors Platform using Single Sign-On (SSO).
  • The error message displayed is "???COMMON_Error_Label???".

Environment

SAP SuccessFactors HCM Core
SAP SuccessFactors HCM Suite
  •  

Reproducing the Issue

  1. Attempt to log in to the SAP SuccessFactors using SSO.
  2. Observe the error message is "???COMMON_Error_Label???".

Cause

  • Sometimes, it is an intermittent problem.
  • The issue can also be caused by invalid locale.

Resolution

  • Intermittent Problem: Please wait for a while and try again.
  • Invalid Locale: 
      - Correct the user locale through the Import Employee Data.
      - Alternatively, correct the account locale via Manage Login Accounts.

Keywords

SAP SuccessFactors, Single Sign-On, SSO, login error, locale, user import, manage login accounts, ???COMMON_Error_Label???, COMMON_Error_Label, login, error , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , Problem

Product

SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM Suite all versions