SAP Knowledge Base Article - Public

3533086 - Field Changes are not Reflecting on Changed On Field in Registered Product Overview

Symptom

Changed On field in overview is not showing the latest change time.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Products.
  2. Open the Registered Products.
  3. Go to Changes facet.
  4. Check the Change Date/Time field. There is some field changes log (like Reference Date, Warranty, Serial ID, Registered Product Category etc.)
  5. Go to Overview facet.
  6. Changed On field is not showing the latest change time in Changes facet.

Cause

  • Registered Product OWL/list is build on Installation Point BO, and Changed On field reflects the changes done in Installation Point BO." 
  • Changed fields have been maintained in this node (SERVICE_PROCESS_INFO) which belongs to a different BO, PDM_INDIVIDUAL_PRODUCT BO.
  • It's applicable not only to all standard fields (like Reference Date, Warranty, Serial ID, Registered Product Category etc.) which belongs to PDM_INDIVIDUAL_PRODUCT BO, but also to KUT fields that are maintain in this BO.
  • Changes in those fields won't be reflected in the Overview facet Changed On field.
  • This is the current design of the system.

Resolution

  1. This is the standard behavior of the system.
  2. If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available (C4C).

Keywords

Registered Product, RP, Reference Date, Warranty, Serial ID, Registered Product Category, Changed On, Changes, Last_Changed_Date, C4C , KBA , LOD-LE-IBA-IPO , Installation Point , Problem

Product

SAP Cloud for Customer core applications all versions