Symptom
Changed On field in overview is not showing the latest change time.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Products.
- Open the Registered Products.
- Go to Changes facet.
- Check the Change Date/Time field. There is some field changes log (like Reference Date, Warranty, Serial ID, Registered Product Category etc.)
- Go to Overview facet.
- Changed On field is not showing the latest change time in Changes facet.
Cause
Registered Product OWL/list is build on Installation Point BO, and Changed On field reflects the changes done in Installation Point BO."
Changed fields have been maintained in this node (SERVICE_PROCESS_INFO) which belongs to a different BO, PDM_INDIVIDUAL_PRODUCT BO.
It's applicable not only to all standard fields (like Reference Date, Warranty, Serial ID, Registered Product Category etc.) which belongs to PDM_INDIVIDUAL_PRODUCT BO, but also to KUT fields that are maintain in this BO.
Changes in those fields won't be reflected in the Overview facet Changed On field.
This is the current design of the system.
Resolution
This is the standard behavior of the system.
If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available (C4C).
See Also
Registered Product, RP, Reference Date, Warranty, Serial ID, Registered Product Category, Changed On, Changes, Last_Changed_Date, C4C
Keywords
KBA , LOD-LE-IBA-IPO , Installation Point , Problem