SAP Knowledge Base Article - Preview

3533357 - Preconditions Not Working as Expected in SAP Service Cloud Version 2 Case Flow

Symptom

In SAP Service Cloud Version 2, the following issues are observed when configuring case flows based on service categories:

  • Preconditions for specific case flow steps do not work as expected.
  • Steps remain hidden even when conditions are met.
  • Dynamically changing the condition value does not update the case flow step as expected, even after multiple changes.

 


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Product

SAP Service Cloud Version 2 all versions

Keywords

SAP Service Cloud Version 2, Case Flow, Preconditions, Service Category, Flow Step, Condition Value, inactive step, read-Only step. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem

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