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SAP Knowledge Base Article - PreviewSymptom
In SAP Service Cloud Version 2, the following issues are observed when configuring case flows based on service categories:
- Preconditions for specific case flow steps do not work as expected.
- Steps remain hidden even when conditions are met.
- Dynamically changing the condition value does not update the case flow step as expected, even after multiple changes.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Service Cloud Version 2 all versions
Keywords
SAP Service Cloud Version 2, Case Flow, Preconditions, Service Category, Flow Step, Condition Value, inactive step, read-Only step. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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