SAP Knowledge Base Article - Public

3533397 - Remove compliance card and to do entry of hired employees - Onboarding

Symptom

  • Compliance Forms card is appearing from the employee's Home Page
  • An employee is receiving overdue notification emails despite tasks having been completed offline on paper.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as the affected employee.
  2. In the homepage under the "For You Today" section, locate the "Your Compliance Forms" tile - "Complete Section 1 of Form I-9" is seen
  3. In the homepage under "To-Do" items, locate "Complete and Sign Form I-9" is seen as well

Cause

This task has been completed offline and not from the SF, hence these tasks are left pending.

Resolution

Note: This can only be done if this task has been completed offline and needs to cancel this task.

To remove To Do entry:

  1. Set to "Cancelled" all the tasks from Manage Data > Compliance Process
  2. Set to "Cancelled" all the tasks from Manage Data > Compliance Process Task

To remove Home Page Card:

  1. The Check Tool can now be used to remove compliance tasks from the home page
  2. KBA 3567801 - How to remove Homepage cards and ToDo Cards associated with onboarding activities ? [Onboarding]

See Also

  • KBA 3416407 - Remove Compliance Tasks for Terminated employees from the Manager's Home page - Onboarding
  • KBA 3567801 - How to remove Homepage cards and ToDo Cards associated with onboarding activities ? [Onboarding]

Keywords

SAP SuccessFactors Onboarding, I-9 task, overdue notification emails, task removal, Compliance Process Task, Compliance Process, I-9 User Data, homepage, to-do list, obx, compliance, home page, employees, script , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , How To

Product

SAP SuccessFactors Onboarding