Symptom
- Compliance Forms card is appearing from the employee's Home Page
- An employee is receiving overdue notification emails despite tasks having been completed offline on paper.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as the affected employee.
- In the homepage under the "For You Today" section, locate the "Your Compliance Forms" tile - "Complete Section 1 of Form I-9" is seen
- In the homepage under "To-Do" items, locate "Complete and Sign Form I-9" is seen as well
Cause
This task has been completed offline and not from the SF, hence these tasks are left pending.
Resolution
Note: This can only be done if this task has been completed offline and needs to cancel this task.
To remove To Do entry:
- Set to "Cancelled" all the tasks from Manage Data > Compliance Process
- Set to "Cancelled" all the tasks from Manage Data > Compliance Process Task
To remove Home Page Card:
- The Check Tool can now be used to remove compliance tasks from the home page
- KBA 3567801 - How to remove Homepage cards and ToDo Cards associated with onboarding activities ? [Onboarding]
See Also
- KBA 3416407 - Remove Compliance Tasks for Terminated employees from the Manager's Home page - Onboarding
- KBA 3567801 - How to remove Homepage cards and ToDo Cards associated with onboarding activities ? [Onboarding]
Keywords
SAP SuccessFactors Onboarding, I-9 task, overdue notification emails, task removal, Compliance Process Task, Compliance Process, I-9 User Data, homepage, to-do list, obx, compliance, home page, employees, script , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , How To
Product
SAP SuccessFactors Onboarding