3533478 - Premise not auto confirm during CTI call simulation

Premise not auto confirm during CTI call simulation

SAP Cloud for Customer

1. Simulate CTI call for a valid number with contract account and premise available;

2. Contract Account get auto confirmed, but Premise does not,

This is an expected behaviour. The premise would be confirmed only for one contract account associated to a premise.
If there are multiple premise associated with a contract account, the confirmation of premise would not happen.
The data model has to be like that for this functionality to work. 

This is the standard behavior of the system.

If the feature/functionality is needed as a matter of urgency, please refer to KBA 3475641 - Functionality Currently not Available.

KBA , LOD-CRM-IND-UTL , Utilities , Problem