Symptom
Rating and comment entered in competency section and summary section via OOTA are not saved properly if stack ranker is enabled for the template.
Environment
SAP SuccessFactors Performance Management
Reproducing the Issue
- Configure a form template with stack ranker option enabled: “Allow managers to stack rank employees on competency sections”.
- Configure a route map: E - EM(OOTA). Manager is granted out of turn access(OOTA).
- Launch a form.
- Manager accesses the form via OOTA through team overview.
- Click on "review {employee name}" to open the subject's form. *The manager is NOT using stack ranker to provide ratings, but directly opening the form and giving rating and comments.
- Enter comments and ratings in competency section and summary section, save the form.
- Employee finishes the form at E step, then sends it to EM step.
- Manager opens the form, notices that previously entered rating and comments in competency and summary section via OOTA are lost.
Resolution
The fix for this issue is planned to be deployed with the patch b2411p[4].
For patch timelines, please review SAP SuccessFactors Patches Knowledge Base.
Workaround
Disable stack ranker for the template by unticking the option “Allow managers to stack rank employees on competency sections” in form template.
See Also
- Enabling Stack Ranker for Performance Management
- Out of Turn Access
- SAP SuccessFactors Product Release & Road Map Information
- SAP SuccessFactors Patches Knowledge Base
- KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs
Keywords
KI2411, PMU-23468, PTCH-45308, performance form, form Ratings, Team Overview, Competencies, rating and comments, lost, comment, lose, not visible, stack ranker, team rater, oota, out of turn access, save , KBA , LOD-SF-PM-RAT , Ratings and Weights , Known Error