3533586 - Second level approver's approval comments get overwritten to "Automatically approved"

Symptom

You have multi-level approvers for an approval rule.

When the Approver enters comments for the second approval level, the comment is automatically overwritten by the text "Automatically approved".

Environment

SAP SALES CLOUD CPQ

Reproducing the Issue

You just need a multi-level Approval rule (Up to 3 levels), and enter a comment for each level, at some point the comment will be overwritten by "Automatically approved".

Cause

This is a bug where comment is not working only for the scenario when the approval rule is same while submitting to next level.

Resolution

The tentative fix version is SAP CPQ-2411.

Keywords

bug, bugfix, 2411 release, mid-level approval, approver, multi-level approval, comments, approval, Automatically approved , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem

Product

SAP CPQ all versions