Symptom
You have multi-level approvers for an approval rule.
When the Approver enters comments for the second approval level, the comment is automatically overwritten by the text "Automatically approved".
Environment
SAP SALES CLOUD CPQ
Reproducing the Issue
You just need a multi-level Approval rule (Up to 3 levels), and enter a comment for each level, at some point the comment will be overwritten by "Automatically approved".
Cause
This is a bug where comment is not working only for the scenario when the approval rule is same while submitting to next level.
Resolution
The tentative fix version is SAP CPQ-2411.
See Also
3487591 - Known Issues in SAP CPQ
Keywords
bug, bugfix, 2411 release, mid-level approval, approver, multi-level approval, comments, approval, Automatically approved , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem