SAP Knowledge Base Article - Public

3533806 - Oldest Open Item is not present for the credit management business partner.

Symptom

In the App "Display Credit Account Data", the "Oldest Open Item" is displayed empty.

Environment

SAP S/4HANA Cloud Public Edition

Reproducing the Issue

  1. In the App Manage customer line items the open items which are overdue.
  2. Open app - Display Credit Account Data - in the overview screen no oldest open items are assigned by the system.

Resolution

Recreate the credit management data from the App Rebuild Credit Management Data using the job template "Recreate Payment Behavior Summary".

If the issue is still not resolved open an OSS ticket in the component FIN-FSCM-CR-2CL.

See Also

Recreate Payment Behavior Summary | SAP Help Portal

Keywords

F4825, display, credit, account, data, the, oldest, open, item, is not displayed, F4234, recreate, payment, behavior, summary, update, payment, behavior, key, figures , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , Problem

Product

SAP S/4HANA Cloud Public Edition all versions