Symptom
In the App "Display Credit Account Data" the "Oldest Open Item" is displayed empty.
Environment
SAP S/4HANA Cloud Public Edition
Reproducing the Issue
- In the App Manage customer line items the open items which are overdue.
- Open app - Display Credit Account Data - in the overview screen no oldest open items are assigned by the system
Resolution
- Only "Basic Credit Management" (BD6) scope is active.
Recreate the credit management data from the App Rebuild Credit Management Data using the job template "Recreate Payment Behavior Summary" help portal link - With the 1QM (Advanced Credit Management) in scope the advanced jobs is available in addition to the basic job template. Use the job template "Update Payment Behavior Key Figures" help portal link
Keywords
F4825, display, credit, account, data, the, oldest, open, item, is not displayed, F4234, recreate, payment, behavior, summary, update, payment, behavior, key, figures , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , How To
Product
SAP S/4HANA Cloud Public Edition all versions ; SAP S/4HANA Cloud all versions