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SAP Knowledge Base Article - PreviewSymptom
Your business requires sending a feedback survey after a case is closed to assess customer satisfaction and gather insights.
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Environment
SAP Service Cloud Version 2 1.0
SAP Sales Cloud Version 2 1.0
Product
SAP Service Cloud Version 2 all versions
Keywords
Feedback survey, case survey, customer satisfaction, SAP Service Cloud V2, email template, Autoflow Rule, case closure, case type configuration, email channel setup, custom HTML template, Qualtrics survey link. , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , Problem
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