SAP Knowledge Base Article - Public

3533863 - CPQ-C4C: When attempting to land on CPQ, page get stuck with "Initializing Quote" message

Symptom

When trying to land from C4C into CPQ, page get stuck with "Initializing Quote" message without any error messages appearing in Developer Console or Event Log.

Environment

SAP SALES CLOUD CPQ Integrated with SAP Cloud for Customers

Reproducing the Issue

  1. Open an Opportunity in C4C
  2. Try to open a Quote, that will redirect to CPQ
  3. Initializing Quote Message is displayed and quote is not loaded.

Cause

Browser is blocking third-party cookies.

Resolution

User should verify in their browser settings if they are accepting third-party cookies, and if not, authorize them. 

See Also

Keywords

Integration, Land, C4C, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2024