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SAP Knowledge Base Article - PublicSymptom
When creating an Offer Letter with Online Offer with DocuSign eSignature, an application error is displayed: fingerprint=03d6b323844ce9f4cfe5ea4bf6cb24d86e5915e7.
Environment
SAP SuccessFactors Recruiting Management
Cause
The user creating the offer letter, the originator, doesn't have an email address associated to their user in the User Data File.
Resolution
By adding an email to the User Data File, it will be possible to sync the user to DocuSign correctly and the offer letter creation will be processed successfully.
Keywords
offer, online, docusign, docu, sign, e, signature, esignature, 03d6b323844ce9f4cfe5ea4bf6cb24d86e5915e7, ORIGINATOR_EMAIL , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem
Product
SAP SuccessFactors Recruiting all versions
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