SAP Knowledge Base Article - Public

3533869 - No Data Message on a Custom Portlet in the Latest People Profile

Symptom

  • In the latest People Profile, a custom portlet displays the message "There's currently no data for you" even though there is an entry for the user in Manage Data.
  • The custom object have Expand/Collapse functionality configured with the business rule. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HCM

Reproducing the Issue

  1. Log into the instance.
  2. Navigate to a user's profile in the latest People Profile.
  3. Check the affected custom object portlet. The message "There's currently no data for you" appears.
  4. Navigate to Manage Data. An entry for the user is present.
  5. Check the business rule configured with the object and there's a Expand/Collapse functionality configured with it. 

Cause

The issue arises due to the new UX design of the People Profile, which does not support the Expand/Collapse functionality.

Resolution

  • Please note that the Expand/Collapse functionality will not be supported in the new UX design. The following reasons were provided by our Product Team:
    • The new design for the latest people profile is responsive -- which mean it make use of complete space available on the screen so there is better utilization of the space and form length is reduced. 
    • There are group names on the top which allows user to navigate to specific section rather than scrolling manually.
  • Remove the business rule associated with the composite association. This should allow the portlet to be displayed correctly in the latest People Profile.

Keywords

SAP SuccessFactors, MDF Objects, Composite Associations, People Profile,  UX design, Expand/Collapse functionality, portlet display issue, custom object, LOD-SF-MDF-OBJ, no data, manage data, business rule, configure object definitions, object, custom , KBA , LOD-SF-MDF-OBJ , Object Definition & Field Related Issues , Problem

Product

SAP SuccessFactors Platform all versions