3533874 - "No Account Data is Missing" Error in SAP SuccessFactors Platform Check Tool

• Reports of users unable to log into the instance via Single Sign-On (SSO)
• Errors under the "No account data is missing (AccountDataMissingCheckExecutor)" in the User Account Management application of the Check Tool refers to Accounts are showing as missing. Why this happens ? 
• I am creating users via API and each newly created user shows up in the check tool under "No account data is missing (AccountDataMissingCheckExecutor)". Why this happens ? 
• I am creating users via API  and I can see it under Data inspector in the Table_USERS_SYSINFO table however it is not showing up in the Table_USER_ACCOUNT table or under the Manage Login accounts tool. Why this happens ? 

SAP SuccessFactors HCM suite

The issue can be identified by checking the User Account Management application:

1. go to the Check Tool
2. observe the "No account data is missing (AccountDataMissingCheckExecutor)" error
3. For product support team, Notice that you will see following entry on the application logs
         --:--:--,--- INFO [ODDataProducer] [--.--.--.--] [2944003] [XXXXX-aaaa-CCCC-CCCC-ACACACACAC] ... upsert entity: [EmpEmployment]
4. Later notice that you will see the following error on the application logs:
         --:--:--,--- ERROR [UserAccountServiceImpl]  [--.--.--.--] [2944003]  [XXXXX-aaaa-CCCC-CCCC-ACACACACAC]... [catalina-exec-52]User account doesn't exist! user id 121212 , username:121212

The issue may be caused by:

• Accounts being created without following the import order set by Employee Central mentioned in KBA 2080146 
• API process creating these users causing inconsistencies by mapping an existing Person ID to the newly created user

Run the self-service provided Check Tool to fix these inconsistencies and ensure to fix root cause to prevent future occurrences as follow:

• Option #1 First, upsert the User entity using user odata v2 before calling EmpEmployment. Refer to our help guide →  🔗  EmpEmployment Upsert | SAP Help Portal  
• Option #2  Alternatively, initiate a SCIM API call simultaneously with EmpEmployment upsert, effectively creating a user account in the process. For more information, see →  🔗  Create a User | SAP Help Portal 

• KBA 3520080 - Login Failure: Redirects to 'Missing Credentials' and No Login Account  
• KBA 3478054 - Rehire error: "There was an error in saving the user information." 

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