SAP Knowledge Base Article - Public

3533904 - Unable to Delete a Service Line Item in Project

Symptom

Delete button is greyed out despite project purchase request is cancelled for Project and service. 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Project Management work center
  2. Go to Projects view and select the relevant Project 
  3. Go to the Products tab and create a new Purchase request for i.e. Service 
  4. Submit the request and go to Purchase requests view 
  5. Filter on the Purchase requests created based on Project
  6. Cancel the Open Quantity
  7. Go back to the Project and Project task 
  8. Go to the Work tab
  9. You can see that the delete button is still grayed out

Cause

Once you create the project purchase request from products tab, it will be in draft status. So the Delete button will be enabled only when project purchase request is in In Preparation status. Once it is released to purchasing activities, the document will be converted from project purchase request to purchase request. Despite you cancel the purchase request, the Delete button will not be enabled as it is already Released. 

Resolution

The Delete button will be enabled only when project purchase request is in In Preparation status. This is an expected behavior. 

Keywords

Delete button is greyed out despite project purchase request is cancelled for Project and service.  , KBA , SRD-PRO-PMN , Project Management , Problem

Product

SAP Business ByDesign 2408 ; SAP Business ByDesign 2411