SAP Knowledge Base Article - Preview

3533944 - Overwriting of Existing Lead Notes

Symptom

When adding a new Note to an existing Lead using the "+" symbol, the existing note is overwritten by the new note.


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Environment

  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2
  • SAP Sales Cloud and SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Lead notes, overwrite, SAP Sales/Service Cloud, existing notes, new note, timeline, note missing, note deleted , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , Problem

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