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SAP Knowledge Base Article - PreviewSymptom
When adding a new Note to an existing Lead using the "+" symbol, the existing note is overwritten by the new note.
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Environment
- SAP Sales Cloud Version 2
- SAP Service Cloud Version 2
- SAP Sales Cloud and SAP Service Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Lead notes, overwrite, SAP Sales/Service Cloud, existing notes, new note, timeline, note missing, note deleted , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-NOT , Notes for SAP Sales/Service Cloud , Problem
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