3534023 - Welcome mail was not sent when creating a new user in a special customer tenant in SAP Analytics Cloud

Welcome mail was not sent when creating a new user in a special customer tenant in SAP Analytics Cloud

SAP Analytics Cloud 2024.21

1. Log on to SAP Analytics Cloud tenant.
2. Go to User list page.
3. Add a new user with Email account, save the change.
4. Wait for some time but cannot receive the Welcome mail in this user's mail box.

In Global User setting, the option for System Notifications is turned off.

Turn on System Notifications as the steps below:

1. Log on to SAP Analytics Cloud with BI Admin or Admin role user.
2. Go to System -> Default Appearance
3. In the section of Global User Preference Setting, turn on System Notifications and save the changes.

3330381 - User did not receive the SAC Welcome Email

welcome, notify, notification, SAC, security, teams, groups, Email, e-mail, outlook , KBA , LOD-ANA-ADM , SAC Administration , Problem