3534026 - The Type of Action [[HRIS_ACTION]] is appearing instead of "[[EVENT_REASON]]," even though the Email Notification Template Settings notification shows [[EVENT_REASON]]

[[HRIS_ACTION]] is being displayed as "Type of Action" instead of [[EVENT_REASON]], even though the Email Notification Template Settings notification as [[EVENT_REASON]] in email body.

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SAP SuccessFactors Employee Central -Workflows

1. Search for Email Notification Template Settings.
2. Select for example Workflow Action Escalate Notification.
3. Check the email body the Type of Action is [[EVENT_REASON]].
4. But in email notification received via email having[[HRIS_ACTION]] instead of [[EVENT_REASON]]

Configuration not yet saved in the system, It is showing the system recommended default email body.

When you check in the notification in Email Notification Template Settings. You can see one message "You do not have a template created for the selected language; this is the recommended English UK (English UK) locale template.". This suggests that the template displayed with [[EVENT_REASON]] is not the one you previously saved in the system, but rather the system's recommended template for you to save. Until you click "Save Changes," the system will continue to use the current default template, which includes [[HRIS_ACTION]]. This is why you are still receiving [[HRIS_ACTION]] in the email.

To resolve this issue, you can click "Save Changes," which will update the system with the default template and allow it to function as expected.

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