3534205 - Customer Invoice Request not generated for Sales Order

Customer Invoice Request not generated for Sales Order with line item type Service - fixed price.

Business ByDesign

1. Go to Customer Invoicing - Invoice Requests 
2. Search for invoice requests from Sales Order ABC (ABC represents the Sales Order ID) 
3. System shows No Records Found

The sales order ABC is having line item with item type Service - fixed price, but the corresponding Service Confirmation DEF is released without order completion. (DEF represents the Service Confirmation ID)

Kindly perform Service Confirmation release with order completion or Complete Execution in sales order. 

You can follow the below steps. 

1. Go to Field Service and Repair - Service Confirmations 
2. Select and Edit Service Confirmation DEF
3. Click on Release -> With Order Completion

Or you can follow the below steps

1. Go to Sales Orders -> Sales Orders View 
2. Select the Sales Order ABC 
3. Edit and Click on View All 
4. Navigate to Items tab
5. Select the line item and click on Complete Execution button 

This will trigger the Invoice Request. 

KBA , SRD-CRM-INV , Customer Invoicing , Problem