SAP Knowledge Base Article - Public

3534224 - Receiving The Unnecessary Emails/Notifications To Users

Symptom

You notice that the System is generating E-Mails automatically and overloading mails in your Inbox.

Environment

SAP Cloud for Customer core applications

Reproducing the Issue

  1. Go To Business Configuration Work Center.
  2. Implementation Project View.
  3. Click on Edit Project Scope.
  4. Navigate till Step Questions review page.
  5. Expand Communication and Information Exchange - Business Process Management -Business Task Management.
  6. Under Business Task Management with Different Notification Channels, the following question is scoped: Do you want to notify business users using e-mail without additional subscription about Business Task Management items?
  7. Based in your requirement choose these settings.

Cause

As the scoping is selected all Email notifications are triggering and will be received.

Resolution

The Task Notification Subscription Default Behavior business option allows the sending of E-Mail notifications without explicit subscription.
The Business User have to unsubscribe in case E-Mail notification is not wanted.

This can be done by selecting icon " Unsubscribe from E-mail" from the Notifications bell bar at the topmost right corner.

See Also

2925137 - System is Generating E-Mails Automatically

Keywords

E-mails Notifications, Unsubscribe, Scoping
, KBA , LOD-CRM-SC-EML , Email , Problem

Product

SAP Cloud for Customer core applications 2408