Symptom
When trying to copy a bundle from Bundle Management page, the error "An internal error occurred. Please contact Product Support to troubleshoot the issue. :Failed to execute and process SQL query" pops up.
Environment
SAP SuccessFactors HCM Suite
Reproducing the Issue
- From Admin Center > navigate to Configuration Transport Center
- Go to "Bundle Management" and select the options from an existing bundle
- When you click on "copy", the error below pops up:
- "An internal error occurred. Please contact Product Support to troubleshoot the issue. :Failed to execute and process SQL query"
Cause
This is a browser cache issue.
Resolution
As this is a browser-related, please try the steps below to solve:
- Use different browsers or incognito tab
- Clear cache and cookies
- Check if there is any pop up blocker in the browser
- execute MDF object definition to DB synch job
If the issue keeps occurring, raise a support case under component LOD-SF-PLT-CGC and share the Transport Request Failure Report. (Noter to support: see internal memo for further steps)
See Also
- Help Guide - Copy an Existing Transport Bundle in Configuration Transport Center
- KBA 3385960 - Configuration Center transport "Upload Failed"
Keywords
sf, transport, copy, error, TECHNICAL_USER_CC_143D05A5 , KBA , LOD-SF-PLT-CGC , Configuration Center , Problem
SAP Knowledge Base Article - Public