SAP Knowledge Base Article - Public

3534274 - Internal error occurred when trying to copy a bundle in Configuration Transport Center

Symptom

When trying to copy a bundle from Bundle Management page, the error "An internal error occurred. Please contact Product Support to troubleshoot the issue. :Failed to execute and process SQL query" pops up.

Environment

SAP SuccessFactors HCM Suite

Reproducing the Issue

  1. From Admin Center > navigate to Configuration Transport Center
  2. Go to "Bundle Management" and select the options from an existing bundle
  3. When you click on "copy", the error below pops up:
    • "An internal error occurred. Please contact Product Support to troubleshoot the issue. :Failed to execute and process SQL query"

Cause

This is a browser cache issue. 

Resolution

As this is a browser-related, please try the steps below to solve:

  • Use different browsers or incognito tab
  • Clear cache and cookies
  • Check if there is any pop up blocker in the browser

See Also

Copy an Existing Transport Bundle in Configuration Transport Center | SAP Help Portal

Keywords

sf, transport, copy, error , KBA , LOD-SF-PLT-CGC , Configuration Center , Problem

Product

SAP SuccessFactors HCM Core all versions