SAP Knowledge Base Article - Public

3534325 - JAM links for documents are defaulting to generic links

Symptom

Jam is generating and redirecting to generic links for files/documents

Environment

SAP Jam Collaboration

Reproducing the Issue

  1. Navigate to Jam
  2. On the homepage, click on "Enter page settings"
  3. Click on Home page contents
  4. Click on one of the documents.
  5. Observe in the browser links first the weblink is ends in "view_mode=list"
  6. When the user clicks on this link, it takes them to the JAM homepage instead of the document.
  7. However, when the file is accessed within Jam Admin page
  8. Go to Product set up
  9. Go to Home page management
  10. Notice that when the documents is opened from there, the weblink ends with "slide_viewer" which works as expected

Resolution

Engineering team is aware of the issue and have created a code correction which will be released on December 26, 2024.

Keywords

Jam, generic links, view_mode=list, view, mode, list, view mode = list, Jam slide viewer, slide viewer. , KBA , LOD-SF-JAM-UI , User Interface Issues , Problem

Product

SAP Jam Collaboration 1905