Symptom
When a Class is scheduled in LMS. The students or attendees receive an invitation notification via google inbox. This does not appear in their google calendar unless they respond (Yes/No/Maybe)
Environment
SAP SuccessFactors Learning
Cause
- This issue is outside of the scope of SAP Support.
- You need to check this with Google as to how they handle calendar requests.
- LMS sends the calendar requests as per standard, but we cannot advise on how 3rd party products handle the requests once they are received.
Resolution
- LMS does not control the behaviour of 3rd party applications.
- LMS only sends the vcal .ics attachment for the meeting invite which is not specific to any client like outlook or Google calendar.
- Please check with google support team on why it is not showing the placeholder in the calendar.
Keywords
Google Calendar, Calendar Invite, Google invite , KBA , LOD-SF-LMS-NOT , Notifications , Problem
Product
SAP SuccessFactors Learning 2405