SAP Knowledge Base Article - Public

3534387 - Class Scheduled via LMS is not appearing in Google Calendar

Symptom

When a Class is scheduled in LMS. The students or attendees receive an invitation notification via google inbox. This does not appear in their google calendar unless they respond (Yes/No/Maybe)

Environment

SAP SuccessFactors Learning

Cause

  • This issue is outside of the scope of SAP Support.
  • You need to check this with Google as to how they handle calendar requests.
  • LMS sends the calendar requests as per standard, but we cannot advise on how 3rd party products handle the requests once they are received.

Resolution

  • LMS does not control the behaviour of 3rd party applications.
  • LMS only sends the vcal .ics attachment for the meeting invite which is not specific to any client like outlook or Google calendar.
  • Please check with google support team on why it is not showing the placeholder in the calendar.

Keywords

Google Calendar, Calendar Invite, Google invite , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning 2405