SAP Knowledge Base Article - Preview

3534917 - BTP Access Issue: 'Could not load Cloud Foundry organization' Error

Symptom

  • An error is encountered when accessing BTP subaccounts.
  • The error message displayed is "Could not load Cloud Foundry organization. Some information on this page may be missing or inaccurate. Try refreshing the page."
  • The issue affects all users using Identity Authentication Service (IAS). However, the default identity provider is functioning correctly.
  • IAS is used as proxy.
  • All subaccounts from the main Global Account are affected.


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Environment

SAP Cloud Identity Services.

Product

Identity Authentication 1.0

Keywords

BTP, Cloud Foundry, loading issue, IAS, Identity Authentication Service, token, email claim, Enriched Assertion Attributes, HTTP Trace, console logs. , KBA , BC-IAM-OID , OIDC/OAUTH2 component in SAP Cloud Identity Services , Problem

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