Symptom
Application errors triggers during rehire data review for rehire with old employment.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Accept candidate as rehire with old employment
- Post personal data collection triggers rehire data review
- Upon submission of rehire data review triggers application error with ID and time stamp
Cause
Unique constraint violated: Table(EMP_EMAIL_INFO), Index(UC_EMP_EMAIL_INFO_KEY) by Employee central validation of this email.
Resolution
The error is due to a unique constraint on the email information. Please delete the email information, then complete the hire and then add the email information back via the employee profile once the user is successfully hired.
This is isolated issue that happens when Employee Central entities fails to validate email address, this error doesn't derives from Onboarding itself.
Keywords
obx, ec, hiring, hire, rehire, old, employment, application, error, trigger, employee, user, external, candidate , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem