SAP Knowledge Base Article - Public

3534940 - Application error during rehiring of Rehire of old employment - Onboarding

Symptom

Application errors triggers during rehire data review for rehire with old employment.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Accept candidate as rehire with old employment
  2. Post personal data collection triggers rehire data review
  3. Upon submission of rehire data review triggers application error with ID and time stamp

Cause

Unique constraint violated: Table(EMP_EMAIL_INFO), Index(UC_EMP_EMAIL_INFO_KEY) by Employee central validation of this email.

Resolution

The error is due to a unique constraint on the email information. Please delete the email information, then complete the hire and then add the email information back via the employee profile once the user is successfully hired. 

This is isolated issue that happens when Employee Central entities fails to validate email address, this error doesn't derives from Onboarding itself.

Keywords

obx, ec, hiring, hire, rehire, old, employment, application, error, trigger, employee, user, external, candidate , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem

Product

SAP SuccessFactors Onboarding all versions