3534945 - Notes Added By Agent in Account or Contact Not Displayed in Timeline

Symptom

You added Notes for your Account or Contact records in your SAP Sales & Service Cloud Version 2, however, you notice that the notes creation event is not displayed in the timeline maintained in the account or contact header.

Environment

SAP Sales Cloud Version 2.

SAP Service Cloud Version 2.

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions

Keywords

Timeline, Account, Contact, Notes, Notes Added By, Added By, Added, Notes Added, Not Displayed, Not Visible, Add, Note, Add Note, Add Notes, Account Timeline, Contact Timeline, Timeline Configuration, Entity, SAP Service Cloud Version 2, SAP Sales Cloud Version 2, Version 2, V2, , KBA , CEC-CRM-TIM , Timeline for SAP Sales/Service Cloud , CEC-CRM-CON , Contact for SAP Sales/Service Cloud , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , How To

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