SAP Knowledge Base Article - Preview

3534993 - When trying to access Crystal Reports, it returns error (FWB 00008) even after logging into the VPN.

Symptom

  • When accessing Crystal Reports with a nominal account, It fails with the following error message: "Enterprise authentication could not log you on. Please make sure your logon information is correct. (FWB 00008)"
  • Happens after connecting into the VPN.


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Environment

  • SAP SuccessFactors Incentive Management.
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Product

SAP SuccessFactors Incentive Management all versions

Keywords

Crystal Reports, Connectivity Issue, VPN, Cisco AnyConnect, User Account Locked, Password Reset. , KBA , CEC-SAL-COM-RNA , Crystal and Webi Reports , Problem

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