Symptom
When enrolling for the next period with an effective date of 01/01/2025, updates made to plans with the same effective date are not displayed.
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Employee Central
Reproducing the Issue
- Navigate to Manage Data.
- For a benefit add a new Effective Dated record on 01/01/2025, for example, and update the data
- When going to employee profile and trying to enroll to the benefit effective on 01/01/2025 it still shows the current record
Cause
The system is currently only considering the current record when enrolling and not the future record.
Resolution
The solution of this issue is currently under investigation by our engineering team.
Please follow this KBA for updates about the deployment of the fix.
See Also
Keywords
SAP SuccessFactors, Employee Central, Global Benefits, enrollment, effective date, future record, current record, STD plans, insurance plans, benefit eligibility, coverage, rate chart, BEN-18295, INC9866072 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem