SAP Knowledge Base Article - Preview

3535046 - CTI Widget Not Opening Automatically After Service Cloud Refresh (SV2)

Symptom

  • You are integrated via widget with a CTI (Computer Telephony Interface)
  • After refreshing SAP Service Cloud V2, the CTI (Computer Telephony Integration) widget does not automatically open upon receiving a new inbound call.
  • The user must manually click on the telephony icon to load the widget.
  • Once loaded, the widget will automatically open for subsequent calls, appearing minimized.


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Environment

  • SAP Service Cloud Version 2 1.0
  • SAP Sales Cloud Version 2 1.0

Keywords

Service Cloud V2, CTI, Widget, Inbound Calls, Refresh, Not Opening, Telephony Icon, Iframe, popup, popover, minimized, inbound call, alert, pop-up , KBA , CEC-CRM-CTI , CTI for SAP Sales/Service Cloud , Problem

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