Symptom
- Person ID is populating in the Canada tax forms instead of the User ID
- Issue is observed for rehire candidates
- The issue has been recently observed despite having a form metadata override in place that was functioning correctly previously
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate the onboarding process for a rehire candidate
- Proceed to the stage where the Canada tax forms are populated
- Observe that the Person ID is populated instead of the User ID
Resolution
Since 1H 2025, perPerson.personIdExternal can be override.
Keywords
SAP SuccessFactors, Onboarding, Person ID, User ID, Canada tax forms, HRIS Sync Mapping, Form Metadata Override, obx, rehire user id, OBX-36176 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding all versions
SAP Knowledge Base Article - Public