SAP Knowledge Base Article - Preview

3535096 - Deploying stuck/failed during initialization Database with an error:' Couldn't store media 'generated impex media'

Symptom

  • During the initialization of the Backoffice service on the SAP Commerce Cloud, the service does not start.
  • The deployment process is stuck for an extended period, causing a delay in project implementation.
  • Deployment was stalled during the initialization with below error : 
    "exception":{"exception_class":"de.hybris.platform.jalo.JaloSystemException","exception_message":"Couldn't store media 'generated impex media - 24d592bf-e5dd-4a1b-a11a-176e96450980.csv'.","stacktrace":"de.hybris.platform.jalo.JaloSystemException: Couldn't store media 'generated impex media - 24d592bf-e5dd-4a1b-a11a-176e96450980.csv'.[HY--1]\n\tat de.hybris.platform.jalo.media.Media.setData(Media.java:453)\n\tat de.hybris.platform.jalo.media.Media.setData(Media.java:396)\n\tat de.hybris.platform.jalo.media.Media.setData(Media.java:368)\n\tat de.hybris.platform.impex.jalo.ImpExManager.importData(ImpExManager.java:780)\n\tat de.hybris.platform.impex.systemsetup.ImpExSystemSetup.importCSVFromResources(ImpExSystemSetup.java:137)\n\tat de.hybris.platform.impex.systemsetup.ImpExSystemSetup.importData(ImpExSystemSetup.java:118)\n\tat de.hybris.platform.impex.systemsetup.ImpExSystemSetup.createAutoImpexEssentialData( 

     de.hybris.platform.jalo.media.Media.setData(Media.java:427)\n\t... 44 more\nCaused by: com.azure.storage.blob.models.BlobStorageException: Status code 404, \"<?xml version=\"1.0\" encoding=\"utf-8\"?><Error><Code>ContainerNotFound</Code><Message>The specified container does not exist.\nRequestId:ca4ebdf3-401e-004d-3a1a-2a4821000000\nTime:2024-10-29T15:54:07.6698276Z</Message></Error>\"\n\tat java.base/java.lang.invoke.MethodHandle.invokeWithArguments(MethodHandle.java:732)\n\tat com.azure.core.implementation.MethodHandleReflectiveInvoker.invokeWithArguments(MethodHandleReflectiveInvoker.java:39)\n\tat com.azure.core.implementation.http.rest.ResponseExceptionConstructorCache.invoke(ResponseExceptionConstructorCache.java:53)\n\tat com.azure.core.implementation.http.rest.RestProxyBase.instantiateUnexpectedException(RestProxyBase.java:408)\n\tat com.azure.core.implementation.http.rest.AsyncRestProxy.lambda$ensureExpectedStatus$1(AsyncRestProxy.java:137)\n\tat reactor.core.publis 


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Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud 2211

Keywords

SAP Commerce Cloud, Backoffice, Deployment, Stuck, Initialization, Media.setData, com.azure.storage.blob.models.BlobStorageException , KBA , CEC-SCC-CLA-DEP , Deployments , Problem

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