Symptom
When the user selects a value from the dropdown in custom task, only the externalCode is displayed and not the externalName.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Go to Onboarding dashboard
- Select the user
- Edit custom task
- For the affected field select any value and you will notice that only the external code comes up.
- Expectation is that the values populate as it used to before the release with the externalCode and externalName
Note: This is also applicable for Offboarding Tasks.
Cause
- This is a Known Issue caused as a part of 2H 2024 Release
Resolution
- Product Engineering is investigating a solution.
- Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.
Workaround
- No workaround is available.
Keywords
Custom task, externalCode, externalName, KI2411, INC9920345, 2411, Release Issue, 2H 2024, 2H , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Known Error
Product
SAP SuccessFactors Onboarding 2411