SAP Knowledge Base Article - Public

3535107 - 2H 2024 Release issue- [ONB] Custom task picklist displays only externalCode and not externalName

Symptom

When the user selects a value from the dropdown in custom task, only the externalCode is displayed and not the externalName.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Go to Onboarding dashboard
  2. Select the user
  3. Edit custom task
  4. For the affected field select any value and you will notice that only the external code comes up.
  5. Expectation is that the values populate as it used to before the release with the externalCode and externalName

Note: This is also applicable for Offboarding Tasks.

Cause

  • This is a Known Issue caused as a part of 2H 2024 Release

Resolution

  • Product Engineering is investigating a solution.
  • Click on star to bookmark this article to receive updates about this issue. For more information about updates from subscribed KBAs, you can refer to the KB Article 2171560 - How to be notified of new or updated SAP Notes or KBAs.

Workaround

  • No workaround is available.

Keywords

 Custom task, externalCode, externalName, KI2411, INC9920345, 2411, Release Issue, 2H 2024, 2H , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Known Error

Product

SAP SuccessFactors Onboarding 2411